Service, spare parts and maintenance

Of course. At all times cTracker, our line supervisor, lets you:
- set up and check the entire line from a single point
- trace workpieces on the line
- export alarms/production reports
- exchange information with your internal company systems.

Our line supervisor, cTracker, provides you with an OEE/KPI section that lets you monitor line capacity and productivity. And you're not alone! We provide customers with expert technical support both locally and globally. A far-reaching network of branches, agents and affiliates provides authorised, highly qualified technical assistance. We also provide remote assistance by providing immediate answers to on-line questions, thus ensuring real-time situation monitoring and accurate diagnostics as regards both technical aspects and the process.

Our cTracker line supervisor has been specifically designed to control our machines from a single point on the line. In fact, on large-scale lines with multiple machines, it would be unthinkable to manage production changeovers and modify parameters or work recipes via the control panels on each individual machine. That's why the cTracker solution manages everything via a single screen at the beginning of the line.

Simulation is a valuable tool, hence the introduction of a pre-sales service called cCloner. More specifically, this line simulator can:
- show a realistic 3D configuration of the line layout: a sound, reliable picture made up of measurements, 3D imaging and objective data.
- provide accurate line operation simulation: to prevent problems, avoid machine downtimes and have more general information right from the design stage.
- simulate real productivity and consumption: finding the best configuration gives you a realistic forecast of the situation, also in terms of productivity and energy/heat consumption.

Yes. Alarms are an essential part of the machines as they provide information vital to the prevention of downtimes and the easy pinpointing of problems. Together, the individual machine control panels, cTracker line supervisor and IoT cMaster ensure you have detailed alarm lists available at all times. With cMaster you can also get automatic notifications on your mobile devices to keep you informed wherever you are.

Yes, cMaster now features a Spare Parts section (available on enabled machines). This feature lets you put in a request directly via the virtual Web App cart, thus speeding up the spare parts management and retrieval process.

The IoT cMaster tool features a Maintenance section where you're offered maintenance services, grouped by function. The software manages scheduling and reminds you of deadlines according to actual machine running times.